Nordnet Invests in Real-Time Analytics to Evolve End-User Support

Nordnet selected Nexthink to deliver reliable IT analytics in real-time, from the end-user perspective. The solution is a good fit to empower proactive rather than reactive IT support within the organisation.

CONTEXT

Founded in 1996, Nordnet Bank AB is an evolution of the consumer banking concept. By empowering clients to conduct a wide variety of digital transactions, Nordnet has made significant inroads on its vision to become the number one choice for savings and investments in the Nordics.

According to CEO Håkan Nyberg, completing this journey demands a combina­tion of transparency and customer satisfaction. Specifically, Nordnet aims to increase their active customer base by 10 percent each year and ensure annual net savings are at least ten percent of the savings capital at the start of the year. So far, it’s working: the bank now supplies investment, savings and loan services to users in Sweden, Norway, Denmark and Finland and is publicly traded on the Nasdaq Stockholm Exchange.

CHALLENGES

Nordnet’s strive for continued growth depends in large part on the reliability and security of its digital service platform — if the customers can’t log in they are unable to manage their portfolio or view projected investment growth.

With workers located in Sweden, Norway, Denmark and Finland served by a handful of full-time IT staff, providing 24/7 support for internal banking and web-based applications — along with onboarding new employees — the bank needed a way to both ensure IT staff had access to critical end-user data on demand and keep critical information secure. While existing management tools provided static information about program inventories and basic system over­views, Nordnet recognised the need for a more robust and agile IT solution that could deliver reliable IT analytics in real-time.

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